Healthcare Customer Service Representative – Remote in North Carolina
Percepta•Greensboro, NC
•Remote
About The Position
TTEC is seeking a Healthcare Customer Service Representative to work remotely in North Carolina. This role is part of bringing humanity to business and contributing to an award-winning employment experience. TTEC is a Great Place to Work® certified company in the United States, recognized for its purpose, team, and culture. The position involves helping customers by providing answers, consulting on products with compassion, and finding resolutions to their issues.
Requirements
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset (or compatible headset, excluding Bluetooth)
Responsibilities
- Recommend upgrades to health plans by leveraging passion and strong product and brand knowledge.
- Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions.
- Assist members with enrollment status requests for new and existing members.
- Help members log into and understand the functionality of their online health account.
- Assist members in locating doctor and facility information.
Benefits
- Supportive of career and professional development
- Inclusive culture and community minded organization
- Global team of curious lifelong learners
- Base wage range of $16 per hour plus performance bonus opportunities
- PTO
- Tuition reimbursement
- Health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
