Bilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina

Percepta • Greensboro, NC

5d • Remote

About The Position

TTEC is seeking a remote Bilingual Healthcare Customer Service Representative, Spanish-English, to join their team in North Carolina. This role focuses on providing exceptional customer experiences by answering communications, resolving issues, and offering support with compassion and efficiency. The position is part of TTEC's commitment to bringing humanity to business and fostering an inclusive culture.

Requirements

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• USB wired headset recommended (Bluetooth headsets are not permitted)

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $17 per hour plus performance bonus opportunities
• PTO
• Tuition reimbursement
• Health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED