Bilingual Customer Service Representative (English/Spanish)

Prime Source Foods•Londonderry, NH

2d•Onsite

About The Position

We are currently seeking a dynamic and customer-oriented Bilingual English/Spanish Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English and Spanish is essential to cater to our diverse customer base. If you are passionate about delivering top-notch customer experiences and have expertise in the food service industry, we encourage you to apply for this pivotal role in our company.

Requirements

Must be fluent in both English and Spanish ; must read, write, and speak Spanish and English.
Must be able to be physically onsite (Londonderry, NH).
Must be authorized to work in the U.S. as we are unable to sponsor or take over sponsorship.
Must be flexible and able to work 8:30am-5pm, Sun-Thurs or Mon - Friday.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment.
Ergonomic desks are installed to avoid periods of prolonged sitting.
There is occasional daily phone use and team video meetings.

Nice To Haves

Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints.
Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
Strong organizational skills with the ability to multi-task and independently manage multiple work tasks in a fast-paced environment.
When working on a project, any inbound phone call must be prioritized.
Team player, proactive, detail-oriented, and focused on results.
Willingness and ability to work flexibly and occasionally overtime when needed.
Ability to maintain a professional, positive, and friendly attitude in a busy environment.
Ability to proactively assist the Sales Department when they are out on the road in prospecting and customer service.
Ability to maintain confidentiality.
Excellent written and verbal communication skills.

Responsibilities

Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it.
When the Sales Representative is out on vacation or busy, will take orders from existing customers including (a) keying orders into order entry from sales notes or by phone from the customer. (b) provide pricing to customers from Sales prepared sheets. (c) Assist sales Representatives in making new sheets. (d) takeover handling will call only customers from Sales Representatives upon request.
Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
Performs account maintenance by processing account information such as address changes and statement requests.
Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
Reports working punctually and regularly as scheduled.
Builds and maintains positive relations with coworkers.
Makes customers and their needs a primary focus of one’s actions, including developing and sustaining upbeat customer relationships.
Possesses, acquires- and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.
Perform other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance
$25,000 company-paid Life Insurance w/option to purchase additional coverage
Voluntary Life, AD&D, Long-Term and Short-Term Disability
Permanent Life, Cancer, and Accident Insurance
Flexible and Dependent Care Spending Account
401(K) with weekly employer match
Employee Referral Incentive
Paid Time Off, increasing with tenure
Employee Purchase Program – Quality products at a discount ($.10/lb. over cost or $1.00/case over cost)
DEI Ambassadors
Turkey for Thanksgiving
Prime Roast for Christmas
Ham for Easter
Holiday Party
Safety Shoe Program (qualifying positions)
Employee Assistance Program (EAP)