Bilingual Healthcare Customer Service Representative - Remote

ResultsCX • Remote, FL

6d • Remote

About The Position

Our Bilingual Healthcare Customer Service Representative - Remote help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish! Calls will include, but are not limited to, questions about current health insurance policies or benefit cards, requests to update personal information on accounts, support completing orders, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. This seasonal opportunity is expected to last until December, with the potential to become permanent with exceptional performance, KPI achievement, and business need.

Requirements

• High school diploma or GED required
• Fluent in both English and Spanish
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency to toggle back and forth between multiple systems while communicating with the customer.
• Open availability between 8am-11pm EST 7 days a week
• PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions

Responsibilities

• Help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish.
• Answer questions about current health insurance policies or benefit cards.
• Process requests to update personal information on accounts.
• Provide support completing orders.
• Handle inbound calls and outbound campaigns to inform customers about changes that may affect them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED