Bilingual Healthcare Customer Service Representative

TPIS•Aguas Buenas, PR

5d•$0 - $13

About The Position

Our client in the healthcare industry is seeking a compassionate and solutions-oriented Bilingual Healthcare Customer Service Representative to assist members and healthcare providers. If you are fully bilingual in English and Spanish, have strong computer skills, and thrive in a fast-paced call center environment, we encourage you to apply.

Requirements

Full professional proficiency in English and Spanish, both verbal and written.
At least one year of customer service experience involving the analysis and resolution of customer concerns; or at least one year of experience in an office or call center environment using a telephone and computer as the primary tools for completing job responsibilities.
Intermediate or advanced proficiency navigating Windows-based computers.
Ability to work efficiently across multiple systems, applications, and databases.
Strong active-listening, communication, data-entry, and problem-solving skills.
Ability to remain professional and empathetic when handling sensitive or challenging conversations.
Strong attention to detail and ability to document information accurately.
Must be available to work 40 hours per week, Monday through Friday.
Must have flexibility to work any assigned eight-hour shift between 6:00 a.m. and 11:00 p.m.
Rotating Saturday availability may be required based on operational needs.
Must be available to begin employment in September 2026.

Nice To Haves

Previous healthcare or call center experience is preferred but not required.

Responsibilities

Provide compassionate, professional, and solutions-focused support to members and healthcare providers.
Handle inbound calls in English and Spanish while delivering clear, accurate, and empathetic assistance.
Listen actively and ask targeted questions to understand each customer’s needs and determine the most appropriate resolution.
Accurately document all customer interactions, actions, and outcomes in company systems.
Review previous case notes and account history to avoid duplicated efforts and provide efficient, informed assistance.
Research information across multiple systems and databases to resolve complex inquiries.
Collaborate with internal departments and external resources when additional support is required.
Guide customers through company websites and digital tools, helping them become more confident and self-sufficient.
Provide eligible members with accurate information regarding available membership enrollment and renewal options.
Process membership cancellation requests and apply approved retention strategies when appropriate.
Maintain confidentiality and comply with all company procedures and applicable healthcare privacy requirements.
Meet established standards for service quality, productivity, accuracy, and attendance.