Bilingual Customer Service Representative

Fairstone Bank•Montreal, QC

11d•Hybrid

About The Position

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Come join Eden Park a Bilingual Customer Service Representative

Requirements

You possess excellent verbal and written communication skills in English and French
You thrive in a fast-paced, ever-changing environment.
You have amazing conflict resolution skills and the ability to make decisions independently.
You remain calm while solving issues and have the patience to deescalate difficult situations.
You are tech savvy and know your way through Microsoft Office Suite and Outlook
Clear criminal reference check

Nice To Haves

Previous experience in a call centre, automotive related business, or financial services organization
Post-secondary education

Responsibilities

Providing exceptional and professional service on every interaction and building rapport with our customers
Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
Assisting customers in making changes to their payment arrangements, banking information and insurance records
Friendly and helpful onboarding calls with new customers
Responding to customer emails promptly in accordance with our core values