Bilingual Healthcare Customer Service Representative (Remote)

TEKsystems • Houston, TX

23h • $18 - $18 • Remote

About The Position

We're seeking a Bilingual Member Services Advocate to support members with benefits questions, enrollment assistance, wellness programs, and account support in a fully remote environment. The ideal candidate is bilingual, enjoys helping others, thrives in a high-volume healthcare customer service environment, and is interested in building a long-term career within healthcare, contact center operations, or leadership. Strong communication skills, attention to detail, and a member-first mindset are essential.

Requirements

• Fluent in both Spanish and English (Spanish-speaking support required)
• Minimum 1 year of experience in a healthcare call center
• Experience working remotely with a proven track record of reliability and strong job tenure
• Strong customer service and communication skills
• Ability to type 40+ WPM
• High School Diploma or GED
• Must reside in Texas
• Reliable internet service with minimum speeds of 200 Mbps download / 25 Mbps upload

Nice To Haves

• Experience supporting medical, dental, vision, or pharmacy benefits
• Open enrollment or COBRA experience
• Healthcare benefits administration experience
• Experience handling both inbound and outbound calls
• Strong Microsoft Office and computer navigation skills

Responsibilities

• Answer inbound calls and emails from members regarding benefits, eligibility, wellness programs, spending accounts, and enrollment questions
• Assist members with open enrollment, COBRA, qualifying life events, and benefit coverage changes
• Verify eligibility and update member account information
• Reset online account passwords and support website navigation
• Order member ID cards and benefit-related materials
• Educate members on available programs, resources, and online tools
• Conduct follow-up and outbound calls to improve member experience
• Document interactions accurately and manage cases through resolution
• Escalate complex issues as needed while maintaining a positive member experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED