Bilingual Customer Service Representative (Remote GA)
About The Position
Oscar is seeking a Bilingual Customer Service Representative to join their Member and Provider Services team. This role is a volume-driven customer service and production-based position that involves handling the daily activities of a health insurance company, including customer interactions and back-office tasks, while adhering to standard operating procedures. The position is remote and open to candidates residing in Georgia, with occasional travel for team meetings and company events. Oscar is a health insurance company founded in 2012, built on a full-stack technology platform with a strong focus on member service. They aim to be the kind of health insurance company one would want if they had a doctor in the family.
Requirements
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience.
- High school diploma or GED.
Nice To Haves
- Strong quantitative or analytical skills focused on solving problems.
- Experience manipulating and entering accurate data.
- Advanced Google Suite or Microsoft Office capabilities.
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Benefits
- medical
- dental
- vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- monthly vacation accrual at a rate of 15 days per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
