Bilingual Remote Customer Service Representative

TEKsystems • Atlanta, GA

4d • $19 - $19 • Remote

About The Position

This is a Contract position for a Bilingual Remote Customer Service Representative. The role involves delivering the highest level of customer service experience by answering customer calls, resetting passwords, assisting with creating accounts, uploading documents, and answering general questions. The representative will engage with customers over the phone and via online chat, help customers manage their accounts, and verify eligibility for coverages or review healthcare options. A key aspect of the role is problem-solving, finding creative solutions to consumer issues, and diagnosing, assessing, and resolving problems in a timely manner. The position requires being an expert on the company, product, and policies, displaying flexibility with changing project updates, and demonstrating corporate values. Extensive self-study, training, and testing are required, with eligibility for training and certifications dependent on passing exams. Adherence to regulated guidelines for communications and interpretation of defined procedures and policies are also essential. Administrative duties include inputting customer information into a database and other assigned tasks.

Requirements

• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

Nice To Haves

• Bilingual

Responsibilities

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
• Input customer information into a database
• Various administrative duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed