Bilingual Remote Customer Service Representative

TEKsystems • Atlanta, GA

5d • $19 - $19 • Remote

About The Position

We are hiring Bilingual Spanish Customer Service Representatives to support consumers during the healthcare open enrollment season. This is a fully remote opportunity with a rapidly growing healthcare technology organization that helps individuals and families access health insurance coverage. This role is ideal for candidates with strong customer service experience who enjoy helping others, solving problems, and working in a fast-paced environment.

Requirements

• Fluent in both English and Spanish
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Comfortable handling inbound phone calls throughout the day
• Strong computer navigation and data entry skills
• Ability to learn new software systems quickly
• Reliable internet connection and dedicated remote workspace
• Ability to work a flexible schedule between 7:45 AM and 10:00 PM in your local time zone

Nice To Haves

• Call center experience
• Healthcare, insurance, or enrollment experience
• Experience supporting customers through phone, chat, or email
• Retail, hospitality, or food service experience in customer-facing environments

Responsibilities

• Answer inbound customer calls and respond to online chat inquiries
• Assist customers with account creation and password resets
• Guide consumers through document uploads and online processes
• Help customers manage their healthcare marketplace accounts
• Verify eligibility information and review healthcare coverage options
• Research and resolve customer issues in a timely and professional manner
• Document customer interactions accurately within company systems
• Follow established policies, procedures, and compliance guidelines
• Demonstrate empathy, professionalism, and a customer-first mindset

Benefits

• Paid holidays (client eligibility applies)
• Medical, dental, vision, 401(k), and other benefit options available through TEKsystems
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed