Bilingual Remote Customer Service Representative
About The Position
This is a fully remote position for a Bilingual Customer Service Representative. The role involves delivering the highest level of customer service experience by answering customer calls, resetting passwords, assisting with account creation, uploading documents, and answering general questions. You will engage with customers over the phone and via online chat, help them manage their accounts, and verify eligibility for coverages or review healthcare options. A key aspect of the role is problem-solving, finding creative solutions to consumer issues, and diagnosing/assessing/resolving problems in a timely manner. You will be expected to become an expert on the company, product, and policies, demonstrating flexibility with changing project updates and corporate values. Extensive self-study, training, and testing are required, with eligibility for training and certifications dependent on passing exams. Adherence to regulated communication guidelines and interpretation of defined procedures and policies are crucial. Administrative duties include inputting customer information into a database and other assigned tasks.
Requirements
- Customer service at a high level
- Call center experience preferred, but open to a PROFESSIONAL retail/food service background
- High level food service/retail background required
- RECENT work history - no large gaps in their tenure or recent history
- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
- Bilingual in Spanish
- Microsoft Office proficiency
Nice To Haves
- Customer service
- Call center
- Inbound calls
- Health care
- Insurance
Responsibilities
- Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages/review healthcare options etc.
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Input customer information into a database
- Various administrative duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
