Bilingual Remote Customer Service Representative

TEKsystems•Berwyn, IL

5d•$19 - $19•Remote

About The Position

This is a Contract position based out of Chicago, IL. This is a fully remote position. The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Requirements

Customer service
Call center
inbound calls
health care
Insurance
bilingual in spanish
customer support
microsoft office

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned