Healthcare Collections Specialist

firstsourc•La Porte, IN

12d•Onsite

About The Position

The Healthcare Collections Specialist performs specialized collection work on behalf of clients to help in reducing their outstanding accounts receivables. This role requires the ability to maneuver between several different software systems, documenting accurate and up-to-date information while maintaining confidentiality. The specialist will answer inbound calls from patients seeking assistance with payments and negotiate payment arrangements within specific guidelines. They will also make outbound calls to patients who have not yet established payment plans. Collaboration within a virtual team is essential to meet daily productivity goals, including the number of calls made/received and dollars collected, as well as monthly collection goals. A daily commitment to staying updated on collection laws and company compliance requirements, particularly the Fair Debt Collection Practices Act (FDCPA), is mandatory. The role also involves adhering to company policies, participating in the Corporate Compliance Program, and assisting with other assigned projects.

Requirements

High school diploma or equivalent is required
6 months customer service experience
Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
Ability to always present oneself in a courteous and professional manner
Ability to stay on task with little or no management supervision
Demonstrate initiative and creativity in fulfilling job responsibilities
Capacity to prioritize multiple tasks using time management and organizational skills.
Proficient PC knowledge and the ability to type 30-40 wpm.

Nice To Haves

Collection’s experience is preferred

Responsibilities

Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
Maintain a confidential and orderly remote work area.
Assist with obtaining and updating debtors contact information in client systems
Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.
Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.
Work closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.
Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
Work virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.
Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).
Understand and agree to follow federal laws on collection practices
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management