Collections Specialist
MSC Mediterranean Shipping Company SA•Miami, FL
•Onsite
About The Position
The Collections Clerk facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.)
- English: advanced
- Strong attention to detail
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Authorization to work in the U.S
Responsibilities
- Requests and pursues payment on delinquent accounts via communication with account holder.
- Follows established guidelines to review and update account status.
- Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder.
- Establishes and maintains positive relationships with customers.
- Provides timely and accurate response to customer inquiries and to our overseas agents.
- Follows corporate guidelines when addressing customer inquiries regarding shipments.
- Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
- Generates potential solutions to customer issues.
- Provides feedback regarding current corporate practices and metrics to support process efficiencies.
- Performs other duties as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
