Collections Specialist

Guardian Pharmacy•Indianapolis, IN

5d•Hybrid

About The Position

Guardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis, Indiana. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. If you enjoy solving problems, building relationships, and helping bring resolution to billing and collection challenges, this may be the opportunity for you. We are looking for someone with a positive attitude, strong work ethic, and willingness to learn. For the right person, we are happy to provide training and support to help you succeed.

Requirements

A positive attitude, strong work ethic, and willingness to learn
Collections, billing, accounts receivable, or related experience
An understanding of insurance and claims adjudication is preferred
Healthcare experience is helpful, but pharmacy experience is not required
Strong communication skills and a calm, professional approach
Comfort making collection and follow-up calls
Strong problem-solving skills with close attention to detail and accuracy
Ability to work efficiently in a fast-paced environment and manage multiple priorities
Comfort navigating multiple computer systems while assisting customers by phone
A dependable, team-oriented approach and commitment to excellent customer service
1+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred/required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

An understanding of insurance and claims adjudication is preferred
Healthcare experience is helpful, but pharmacy experience is not required
pharmacy operations system experience preferred/required

Responsibilities

Make collection calls regarding outstanding invoices and balances
Assist with preparing collection letters for review by the Controller
Build positive relationships with facilities and obtain information needed to support billing, patient setup, and collections
Contact insurance carriers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance information
Assist the Business Manager with credit card payments, statement inquiries, audits, and collection activities
Research account discrepancies and help resolve billing and payment issues
Document collection activity and maintain accurate account information
Work collaboratively with coworkers to ensure departmental deadlines are met efficiently
Provide professional and courteous service to facilities, patients, caregivers, insurance carriers, and other stakeholders
Perform other essential duties as assigned