Collections Specialist

Jackson & Coker•Alpharetta, GA

9d•Onsite

About The Position

The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections, reconciliation, payment resolution, aging reduction, and account analysis within a healthcare staffing environment. This role investigates payment issues, resolves billing exceptions, navigates multiple VMS platforms, and collaborates with internal and external stakeholders to ensure timely payment and optimal financial outcomes.

Requirements

5+ years of experience in Accounts Receivable, Collections, Billing, Revenue Cycle, Accounting Operations, Healthcare Staffing, VMS, MSP environments, or related financial operations preferred
Minimum 5 years of experience managing account portfolios, performing financial reconciliations, conducting account analysis, and resolving payment-related issues preferred
Minimum 3 years of experience working within client-facing portals, workflow management systems, or complex revenue operations environments preferred
High School Diploma or equivalent required
Associate degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent relevant work experience
Demonstrated ability to manage priorities, analyze account activity, and work effectively within deadline-driven environments
Demonstrated ability to communicate professionally and effectively through written, verbal, and virtual communication channels, fostering productive relationships with clients, vendors, and internal stakeholders

Responsibilities

Manage an assigned portfolio of VMS and MSP accounts, driving collection efforts, reducing aging exposure, and ensuring timely payment resolution
Perform financial reconciliation and variance analysis between internal accounts receivable records and external VMS/MSP platforms
Execute revenue operations administration activities, including invoice submission support, service record maintenance, portal transaction management, workflow monitoring, and account maintenance across multiple VMS platforms
Navigate multiple VMS and MSP platforms to monitor invoice approvals, payment schedules, submission status, service records, workflow activity, and account updates
Research and resolve complex payment delays, invoice discrepancies, billing exceptions, approval issues, rejected submissions, and account disputes
Analyze account aging, payment trends, portfolio performance, and financial exposure to identify collection opportunities and mitigate risk
Investigate root causes of invoice rejections, approval delays, documentation gaps, workflow interruptions, and operational issues impacting revenue collection
Coordinate with Accounts Receivable, Billing, Operations, Sales, Service Coordination, Credentialing, MSP partners, and client Accounts Payable departments to resolve payment discrepancies, support issue escalation, and accelerate the collection of outstanding receivables
Prepare clear, concise, and actionable account summaries, collection updates, escalation communications, and portfolio analyses for leadership and business partners
Maintain accurate account documentation, payment commitments, escalation activity, dispute tracking, and portfolio visibility
Prepare portfolio reporting, aging analysis, and account-level risk assessments for leadership review