Healthcare Collections Specialist

firstsourc•La Porte, IN

4d•Remote

About The Position

The Healthcare Collections Specialist performs specialized collection work on behalf of clients to help in reducing their outstanding accounts receivables. This role requires the ability to effectively work and communicate with patients, co-workers, and management in both in-person and remote virtual chat environments. The specialist must always present themselves in a courteous and professional manner, demonstrate initiative and creativity, and possess the capacity to prioritize multiple tasks using time management and organizational skills.

Requirements

High school diploma or equivalent is required
6 months customer service experience
Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
Ability to always present oneself in a courteous and professional manner
Ability to stay on task with little or no management supervision
Demonstrate initiative and creativity in fulfilling job responsibilities
Capacity to prioritize multiple tasks using time management and organizational skills.
Proficient PC knowledge and the ability to type 30-40 wpm.
Daily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).
Understand and agree to follow federal laws on collection practices

Nice To Haves

Collection’s experience is preferred

Responsibilities

Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information
Maintain a confidential and orderly remote work area.
Assist with obtaining and updating debtors contact information in client systems
Answer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts, providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements within specific guidelines.
Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills, providing assistance and suggestions.
Work closely within a virtual team atmosphere to accomplish daily productivity goals regarding the number of calls made/received and the dollars collected each day.
Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals.
Work virtually in a highly incented environment with contests and incentives to motivate collectors.
Maintain daily commitment and stay up to date with all aspects of collection laws and company compliance requirements, ensuring full compliance with the Fair Debt Collection Practices Act (FDCPA).
Understand and agree to follow federal laws on collection practices.
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.