Healthcare Case Operations Coordinator

Epiarx Concierge PLLC•Washington, DC

14d•Onsite

About The Position

At EPIARX Diagnostics, we help families, attorneys, healthcare professionals, and communities obtain answers during some of life's most difficult moments. We are a growing private pathology practice specializing in independent autopsy and pathology services. Our work provides clarity, truth, documentation, and peace of mind when unanswered questions matter most. As we continue to grow, we are seeking a highly organized Healthcare Case Operations Coordinator to ensure every case moves smoothly from consultation through completion. This is a mission-critical operations role responsible for coordinating the people, documentation, logistics, and workflows that keep cases moving forward and clients supported. Your work ensures that nothing falls through the cracks. You will coordinate case logistics, maintain accurate records, manage follow-up activities, and help ensure that every case progresses efficiently and professionally. You are the operational backbone of the practice.

Requirements

Bachelor's degree or equivalent professional experience preferred
Experience in administrative coordination, office operations, healthcare administration, scheduling, intake, or workflow management
Strong organizational and time management skills
Excellent written and verbal communication abilities
Experience working with CRM systems, scheduling tools, and digital documentation platforms
Ability to manage multiple priorities simultaneously while maintaining attention to detail
Demonstrated ability to follow through on tasks and responsibilities independently

Nice To Haves

Healthcare, pathology, medical practice, or laboratory experience
Experience working in HIPAA-compliant environments
Experience coordinating across multiple stakeholders
Experience supporting professional services organizations

Responsibilities

Coordinating case logistics, including scheduling with physicians, funeral homes, drivers, and other partners
Managing and maintaining CRM data and case tracking systems
Ensuring all documentation is complete, accurate, and timely
Following up on outstanding tasks, records, and deliverables
Supporting communication between clients, physicians, vendors, and internal team members
Identifying potential delays or issues before they impact case progress
Supporting broader operational and administrative initiatives as the practice grows
Assisting with operational process improvements and workflow optimization