Healthcare Associate

Sentido Health • Colorado Springs, CO

7d • $16 - $18 • Onsite

About The Position

Sentido Health is a boutique home health solutions company dedicated to supporting medically complex patients and their families with compassionate care. They combine the product selection and clinical resources of large national organizations with the personalized approach of a boutique provider, treating patients like family and aiming to be a partner in their care. This role is a meaningful career opportunity in a mission-driven environment where the Healthcare Associate is central to daily operations, ensuring accurate, timely, and seamless care delivery. The position involves being the primary point of contact for monthly order fulfillment, managing insurance verification, patient communication, and documentation. The ideal candidate is detail-oriented, people-first, and passionate about making a behind-the-scenes difference. Bilingual candidates are strongly encouraged to apply.

Requirements

• Exceptional attention to detail, particularly in order processing, insurance verification, and patient record maintenance.
• Strong verbal and written communication skills for professional interaction with patients, teammates, and leadership.
• Ability to prioritize and multitask effectively in a fast-paced, high-volume environment.
• Collaborative, team-first mindset.
• Proficiency with computer systems, including Microsoft Office Suite and healthcare management software.
• Genuine commitment to HIPAA compliance and patient confidentiality.
• Problem-solving instincts and sound judgment to resolve day-to-day patient and order issues.
• High school diploma or GED required.
• Minimum of six (6) months of experience in healthcare, customer service, or office administration.
• Familiarity with medical terminology.

Nice To Haves

• Bilingual candidates are strongly encouraged to apply.
• One (1) or more years in healthcare operations, HME/DME, or a comparable healthcare environment.
• Experience with Brightree or comparable healthcare management software.
• Working knowledge of insurance verification across Medicare, Medicaid, and commercial payers.

Responsibilities

• Receive and confirm patient orders via phone, email, and text, ensuring accuracy and completeness.
• Process orders, requests, and patient information updates in Brightree.
• Serve as a primary point of contact for patients and caregivers, resolving needs professionally and escalating issues when necessary.
• Verify insurance coverage across all payers prior to every order fulfillment.
• Scan, file, and maintain patient documentation in compliance with organizational and regulatory standards.
• Keep patient and order records accurate and current in Brightree.
• Build working knowledge of product lines to consult patients and support the sales team.
• Assist with additional projects and initiatives as needed.

Benefits

• Medical, dental, vision, life, accidental, short-term disability, flexible savings account, and telehealth.
• PTO: 80 to 160 hours based on tenure.
• 401(k) with matching: 100% match up to 4%, partial match up to 6%.
• Wellness perk: Free gym membership or $25 monthly stipend if unavailable in your area.
• Growth opportunities: Internal development and advancement pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED