Health, Well-Being and Access Analyst (Administrative Analyst/Specialist, Non-Exempt)

Sonoma State University•Sonoma, CA

10d•$4,799 - $6,992

About The Position

Reporting to the Senior Director of Counseling and Psychological Services (CAPS) and the Student Health Center (SHC), with lead direction from the Associate Director of CAPS, the Director of Disability Services for Students, and the Associate Director of the SHC, the Health, Well-Being, and Access Analyst performs administrative, technical, and analytical duties supporting the operational needs of CAPS, the SHC, and Disability Services for Students (DSS). The role helps ensure clinics function efficiently, ethically, and in compliance with applicable policies, procedures, and standards. The analyst serves as a liaison and central resource for students, staff, and external stakeholders on complex policy, procedure, and practice matters, providing information, background, and rationales. The role supports front-line operations, exercises independent judgment within established guidelines, interprets and applies department, division, campus, and system-wide policies, conducts research and data analysis, and manages sensitive medical and psychological records in compliance with HIPAA, FERPA, state law, ethical codes, and CSU confidentiality requirements. The analyst also provides lead office support for smooth daily operations across the departments. Assignments involve competing priorities, initiative in improving processes and services, and accountability for work results and time. The position interacts with people at all levels inside and outside the university, including distressed students and constituents, and assists with crisis situations.

Requirements

Bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and evaluation of operations leading to development or improvement of administrative policies, procedures, or programs.
Intermediate computer proficiency, including Microsoft Office (Word and Excel), and fluency with Google Workspace tools (Docs, Sheets, and Calendar).
Strong oral and written communication skills and thorough command of English grammar, spelling, and punctuation.
Critical thinking and problem-solving ability, attention to detail, and ability to perform basic mathematical calculations accurately.
Ability to apply knowledge of appointment scheduling, triage protocols, psychological and medical records management, psychological and medical ethics, confidentiality, and risk management principles.
Ability to manage multiple shifting priorities in a high-volume clinic environment involving intense public contact.
Ability to respond calmly, empathically, and professionally to distressed students and urgent situations, maintain composure in the face of inappropriate language or behavior, and escalate issues appropriately.
Ability to maintain strict confidentiality and discretion in accordance with FERPA, HIPAA, state laws, professional ethics, and CSU privacy regulations.
Ability to establish and maintain positive, productive, effective, and inclusive working relationships with diverse populations.
Ability to work independently and cooperatively, accept and integrate constructive feedback, demonstrate initiative, and contribute to a collaborative team environment.

Nice To Haves

Working knowledge of accounting, procurement, and budget policies and procedures.
Experience in a health or counseling services environment.
Familiarity with CSU administrative systems, particularly Drupal, Qualtrics, P2P, and PeopleSoft.
Ability to learn new technology systems, including Titanium and Point and Click.

Responsibilities

Support the operational needs of CAPS, the Student Health Center, and Disability Services for Students.
Help ensure clinic operations comply with applicable policies, procedures, standards, ethics, and confidentiality requirements.
Serve as a liaison and central resource for students, staff, and external stakeholders on policy, procedure, and practice matters.
Provide front-line operational support and lead office support across the departments.
Interpret and apply department, division, campus, and CSU system-wide policies and procedures.
Conduct research and data analysis.
Manage sensitive and confidential medical and psychological records in compliance with applicable requirements.
Handle multiple and shifting work priorities and identify opportunities to improve processes and services.
Interact with internal and external university constituents, including distressed students, and assist in managing crisis situations.
Escalate issues as appropriate and respond to urgent counseling situations calmly, empathically, professionally, and efficiently.
Provide customer service and advocate for the needs of CAPS, DSS, and the SHC with internal and external parties.