Raley's Health & Welfare Support Associate (English/Spanish)

Bashas'•West Sacramento, CA

5h•Onsite

About The Position

As our Health and Welfare Support Associate, you will be responsible for performing functions to support the accurate and timely administration of company programs which may include health & welfare, leave of absence, return to work, and retirement. The Support Specialist performs a variety of administrative duties in support of department programs and initiatives. This job classification requires general knowledge of office procedures and regulatory requirements in area of specialty, the ability to maintain confidentiality of sensitive information and demonstrated organizational and problem-solving skills.

Requirements

High School Diploma or G.E.D.
Experience in customer service or office environment.
Excel
General knowledge of office procedures.
General knowledge of regulatory and contract requirements in area of specialty.
Ability to operate office equipment, a personal computer and related software applications including word processing and spreadsheet applications.
Ability to type with sufficient speed and accuracy to perform job functions as required.
Ability to maintain confidentiality of information.
Ability to maintain effective working relationships and customer service.
Demonstrated written and verbal communication skills.
Ability to perform mathematical calculations to include additions, multiplication, subtraction, division, percentages and decimals.
Ability to prioritize work and meet deadlines in fast-paced production environment.
Demonstrated organizational and problem-solving skills.
Detail oriented.

Nice To Haves

Some college in relevant field is preferred.
Bilingual (English/Spanish)
Health plans, benefits, or insurance
Billing
PeopleSoft

Responsibilities

Ensure the accuracy of timely completion of enrollments, processing of requests and communications that support the ongoing administration of programs.
Respond to questions and concerns from employees, managers, and vendors.
Research problems and resolve issues within scope of role.
Perform basic research and propose solutions.
Maintain documentation of issues and responses as required.
Provide benefits, leave of absence and return to work administration functions for Raley’s and subsidiary employees as required.
Process forms and documents by reviewing materials for compliance, data entry of information in HRIS/Payroll System, review reports and issue correspondence, contact team members and team leaders for information and respond to inquiries.
Coordinate with vendors and benefit partners to research issues, complete billing processing, and provide timely and accurate reporting.
Perform reconciliation activities, produce standard query reports and input data into systems.
Contact team members and maintain ongoing communication through resolution of benefits, LOA, or return to work case.
Help identify potential assignments and accommodations that meet medical restrictions and interact with leaders to coordinate and track accommodation requests, implementation and results.
Prepare legally mandated documents within the required timeframes in an accurate manner. Items relate to areas such as COBRA and LOA laws, EDD employment benefits and disability pay benefits.
Prepare and send email, letters and other documentation as required for administration of benefits, leave and return to work processes.
Comply with any applicable regulatory requirements and union contract rules as they relate to area of specialty.
Maintain documentation and files (paper and electronic) timely and accurately.
Perform audits of files.
Insert and remove specified materials.
Perform a variety of office support functions which may include: phones, copy/scanning, typing correspondence and reports, sorting and distributing mail, greeting visitors, ordering office supplies, and fax distribution.

Benefits

Competitive compensation, paid weekly!
Retirement Savings Plan - 401(k) including company contributions and matching funds
Tuition Reimbursement for qualified courses
Scholarship opportunities for continued education
Medical, dental, and vision insurance for yourself and eligible dependents
Life insurance
Wellness Programs (Raley’s Healthy Lifestyles)
Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
Health Savings Account
Corporate store and discount programs (10% off groceries, free items)
Employee Assistance Program (free financial, legal, and mental health services)
Charitable contribution opportunity and volunteer time off and community events