Raley's Service Center Agent I (English/Spanish)

Bashas•West Sacramento, CA

2d•Onsite

About The Position

The Raley’s Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since its founding in 1935, its store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley’s, Bel Air, Nob Hill Foods, Raley’s O-N-E Market, Bashas’, Food City, AJ’s Fine Foods and Bashas’ Diné Market. The Raley’s Companies also bridges the divide between physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. With over 21,000 employees, the organization is committed to quality offerings, exceptional service, and doing right by its team members, communities, and planet. The Raley’s, Bel Air Markets, Nob Hill Foods, and Raley’s O-N-E Market banners serve as more than grocery stores, with a purpose of changing the way the world eats, one plate at a time, and are a trusted source for nutrition and wellness. The company strives to enhance transparency and education in the food system to help customers make more informed, healthy food choices, and serves as the destination for the best fresh products, affordable offerings, and personalized service. As a Raley’s Service Agent I (English/Spanish), you will provide customer service in a manner which increases customer satisfaction, loyalty, and retention, and maximizes customer long-term value to Raley’s. In this role, you will work temporarily in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels.

Requirements

Genuinely aim to please customers.
Have high expectations for quality customer service and can coach and mentor others to do the same.
Be patient and kind and can empathize with others, store team members and customers alike.
Be a master juggler, multi-tasking and taking in different information.
Collaborate with others and communicate effectively.
Use excel and other Microsoft software.
Can hold others accountable to service-level-expectations.
Like to analyze data to determine where changes can be made and like to try new ways to support the customer experience.
Be agile and like to work in a fast-paced and FUN environment!
Must have open availability 7 days/week from 8am-8pm.
Bilingual (English/Spanish).
Work is completed on-site at the Raley's Distribution Center.
Discern issues and provide solutions.
Be reliable.
Open availability to work any day in the week/weekend.
Basic computer skills and proficiency in office software applications.
Impressive telephone, email and social media etiquette.
No disciplinary action during the past 6 months (for internal applicants).
Must upload a resume and answer all application questions (for internal applicants).

Nice To Haves

Bilingual skills a plus.
Experience utilizing social media is helpful.

Responsibilities

Provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley’s.
Work temporarily in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels.
Perform accurate and thorough entry of customer contact data into the database.
Answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization’s products or services.
Demonstrate your genuine desire to ensure every customer has a positive experience.

Benefits

Competitive compensation, paid weekly!
Retirement Savings Plan - 401(k) including company contributions and matching funds
Tuition Reimbursement for qualified courses
Scholarship opportunities for continued education
Medical, dental, and vision insurance for yourself and eligible dependents
Life insurance
Wellness Programs (Raley’s Healthy Lifestyles)
Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
Health Savings Account
Corporate store and discount programs (10% off groceries, free items)
Employee Assistance Program (free financial, legal, and mental health services)
Charitable contribution opportunity and volunteer time off and community events