Health Unit Coordinator - Cardiovascular Stepdown
About The Position
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Health Unit Coordinator (HUC) provides exceptional customer service to patients, families, visitors, and staff while supporting positive patient experience in a fast-paced clinical environment. This role performs a variety of administrative and clerical duties to ensure efficient operational flow within the department. The HUC supports their assigned unit that specializes in patients with Cardiovascular conditions. Responsibilities include communication coordination, patient record management, order processing, and supporting the interdisciplinary care team to promote safe, high-quality patient care. J73 is a 24-bed cardiovascular step-down unit with skilled nurses to provide high-acuity, specialized care to a diverse population of cardiac patients. From acute myocardial infarction and post-cardiac interventions to chronic heart failure and complex dysrhythmia management, this team plays a critical role in guiding patients through some of their most vulnerable moments.
Requirements
- High school diploma or GED
- 1 year of experience in a customer service-related role
- Experience with typing, computer training or equivalent coursework
Nice To Haves
- College degree
- Microsoft Office experience
Responsibilities
- Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Respond to patient call lights and make rounds.
- Assist with processing patient admissions, transfers and discharges.
- Assist patients and families with wayfinding and direct them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.
Benefits
- Drug free environment
- Influenza vaccination program
- Equal employment opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
