Health Unit Coordinator - Birthing Center

Cleveland Clinic•Great Barrington, MA

2d•Onsite

About The Position

The Health Unit Coordinator provides a high level of customer service to patients, families, visitors, and employees to support an excellent patient experience. The role performs administrative and clerical duties to help ensure efficient operations in the assigned department. This position is located in the Birthing Center at Fairview Hospital in Cleveland and works nights, 7:00 p.m. to 7:30 a.m.

Requirements

High school diploma or GED.
At least one year of experience in a customer service-related role.
Prior job experience with typing, computer training, or equivalent coursework.
Critical-thinking skills and decisive judgment.
Ability to work with minimal supervision and take appropriate action in a stressful environment.
Ability to meet the stated physical requirements, including frequent data entry and extensive periods of standing and walking.

Nice To Haves

College degree preferred.
Microsoft Office experience preferred.

Responsibilities

Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
Respond to patient call lights and ensure appropriate follow-through.
Make rounds on patients throughout their hospital stay.
Communicate with patients, families, other departments, and healthcare team members regarding patient care, and facilitate communication among them.
Assist with processing patient admissions, transfers, and discharges.
Provide concierge services, including helping patients and families find their way and directing them to available resources.
Assemble and maintain patient medical records and other patient-care documents.
Assist with unit clerical functions.
Help troubleshoot equipment failures involving call systems, portable phones, WOWs, and other unit devices.
Perform other duties as assigned.