Health Unit Coordinator – Emergency Department (ED)

Cleveland Clinic • Grosse Pointe, MI

3d • Onsite

About The Position

The Health Unit Coordinator (HUC) works in the Emergency Department at Cleveland Clinic South Pointe Hospital, a 22-bed department providing 24/7 emergency services to patients of all ages. The role offers customer service to patients, families, and visitors and uses administrative and clerical skills to support efficient department operations and enable caregivers to provide patient care. The posting describes the position as PRN (as needed), with variable shifts, and also lists schedules of 7:00 p.m.–7:00 a.m. and 7:00 a.m.–7:00 p.m.; the job summary separately mentions variable shifts from 11:00 a.m.–11:00 p.m.

The coordinator welcomes and orients newly admitted and transferred patients, responds to call lights, makes rounds, supports admissions, transfers, and discharges, helps patients and families find their way and locate resources, and maintains patient records and other care-related documents. The role also supports unit clerical functions and helps troubleshoot failures involving equipment such as call systems, portable phones, and WOWs.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and troubleshoot equipment failures, including issues with call systems, portable phones, WOWs, and other unit devices.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED