Health Unit Coordinator - Interventional PCU

Health First Careers•Melbourne, FL

48d

About The Position

The Health Unit Coordinator collaborates with clinical care teams to coordinate all aspects of customer/patient care and eventual transition out of inpatient care. The role performs procedures related to admission, transfer, discharge, and communication with customers/patients, guests, and clinical staff. It maintains unit control and order during stressful conditions and periods of high activity through effective, respectful communication. The coordinator responds sensitively and respectfully to customer/patient and family concerns, requests, or emergencies; answers call lights and phone calls; coordinates appointments and transportation; and processes admission, discharge, and transfer information, demographic records, medical charts, and licensed practitioner orders. The position also maintains unit tracking information and equipment, helps ensure a clean work environment, supports positive patient experiences, serves as a software SuperUser, follows downtime procedures, and maintains current forms. Limited access to medication storage may be needed to perform requested functions.

Requirements

High school diploma or equivalent.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date and maintain it.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Knowledge of computer hardware and software.
Ability to speak and understand written and verbal English instructions proficiently.
Critical-thinking and problem-solving skills.
Ability to work in a stressful environment with customers/patients and families of various ages and levels of understanding, and respond appropriately to life-threatening situations.
Ability to multitask and handle multiple priorities at once.

Nice To Haves

Previous experience in a healthcare environment.

Responsibilities

Respond appropriately and respectfully to customer/patient and family concerns, requests, and emergencies.
Answer call lights in a timely manner and phone calls to facilitate communication between licensed practitioners and clinical staff.
Coordinate and schedule customer/patient appointments and transportation.
File admission, discharge, and unit transfer information promptly and maintain demographic information and medical charts.
Process licensed practitioners’ orders promptly, ensure accurate order management, and communicate vital information to applicable clinical staff.
Maintain Teletracking information for the nursing unit and document applicable information accurately.
Maintain unit equipment and help ensure a clean work environment.
Contribute to positive customer/patient experiences, including purposeful hourly rounding and bedside shift reports.
Act as a unit SuperUser for applicable computer software applications, follow downtime procedures, and maintain current forms.
Use limited access to medication storage when needed to perform requested functions.