Health Unit Coordinator - Pediatric Emergency Department

Cleveland Clinic • Mayfield Heights, OH

1d • Onsite

About The Position

The Health Unit Coordinator works in the Pediatric Emergency Department, providing customer service to patients, families, and visitors and using administrative and clerical skills to support efficient department operations. The department serves infants, children, adolescents, and young adults. This is a regular PRN position with variable shifts between 7:00 a.m. and 7:30 p.m., including weekend requirements.

The coordinator welcomes and orients newly admitted and transferred patients, responds to call lights, makes rounds, supports admissions, transfers, and discharges, and helps patients and families find their way and locate resources. The role also includes assembling and maintaining medical records and other patient-care documents, performing unit clerical functions, and troubleshooting equipment issues.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions.
• Help troubleshoot equipment failures, including issues with call systems, portable phones, WOWs, and other unit devices.

What This Job Offers

• Education Level: High school or GED