Emergency Department Health Unit Coordinator

Advocate Health•Grafton, ND

1d•$20 - $30

About The Position

The Emergency Department Health Unit Coordinator coordinates tests and treatments with and between departments for patients on nursing units and maintains knowledge of diagnostic and treatment department services to facilitate scheduling. The coordinator supports patient care communications through multiple-line telephone systems, paging, and hospital information systems; screens calls; monitors office equipment; troubleshoots minor problems; and arranges repairs for major malfunctions. The role uses the Electronic Medical Record (EMR) and other computer systems to order patient and unit supplies and equipment and process daily patient charges or related procedures. It also prepares chart forms for admissions, transfers, discharges, and expirations; obtains medical-record copies for transfers to other care facilities; and verifies the accuracy and completeness of medical records and patient registration information, including the appropriate level of care. The coordinator contributes to positive customer relations and a harmonious work environment by responding courteously to requests and call lights, using proper phone etiquette, and fostering communication among the care team. The position requires providing care-related support appropriate to the ages and developmental needs of patients, in accordance with departmental policies and procedures. This is a full-time position of 36 hours per week, scheduled Friday, Saturday, and Sunday from 1800 to 0600, with a holiday commitment. The listed pay range is $19.80–$29.70 per hour. No prior experience or licensure is required. A high school diploma or equivalent is required.

Requirements

High school graduate, or certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Basic computer skills.
Excellent oral and written communication skills.
Excellent interpersonal skills and ability to adapt to interruptions and changing priorities or workloads.
High attention to detail.
Ability to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
Ability to lift up to 35 pounds occasionally.
Functional vision, hearing, and speech.
Ability to operate all equipment necessary to perform the job.
Wear personal protective equipment as necessary when exposed to mechanical, electrical, chemical, radiation, blood, and body-fluid hazards.

Responsibilities

Coordinate tests and treatments with and between departments and facilitate their scheduling.
Support patient-care communications using multiple-line telephones, paging, and hospital information systems; screen incoming calls.
Monitor office equipment, troubleshoot minor problems, and arrange repair of major malfunctions.
Use EMR and other computer systems to order patient and unit supplies and equipment and process daily patient charges or related procedures.
Compile chart forms for admissions, transfers, discharges, and expirations.
Obtain medical-record copies for transfers to nursing homes and other health care facilities.
Verify complete and accurate patient demographics, identification, registration, and level-of-care information in medical records.
Establish and maintain positive customer relations and contribute to a harmonious work environment.
Acknowledge requests promptly and courteously, respond to call lights, demonstrate proper phone etiquette, and foster communication among the health care team.
Provide care-related support appropriate to patients’ ages and developmental needs, following departmental policies and procedures.
Maintain annual educational requirements for hospital-based certifications.