Health Unit Coordinator (Per Diem) - Emergency Department

UNC Health • Chapel Hill, NC

2d • Onsite

About The Position

The Health Unit Coordinator provides clerical and administrative support to nursing staff in the UNC Hospitals Emergency Department, a Level 1 Trauma Center serving as North Carolina’s primary referral hospital and as the community hospital for Chapel Hill and Orange County. The department cares for patients from neonates to older adults, including patients with minor illnesses and injuries as well as critical emergencies and trauma. The coordinator works under the direction of a nurse manager and in accordance with UNC Healthcare policies and procedures.

This is a per diem, at-will position requiring at least 12 hours of work every two weeks. The schedule includes rotating day and night shifts, generally 7:00 a.m.–7:30 p.m. or 7:00 p.m.–7:30 a.m., with weekend and holiday rotation. The department may change shifts based on its needs. Employees must attend a required weeklong hospital orientation offered every two weeks. The role is onsite in Chapel Hill, North Carolina.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• Ability to work a minimum of 12 hours every two weeks.
• Ability to attend the required weeklong hospital orientation offered every two weeks.
• One year of clerical or customer service experience is preferred.

Nice To Haves

• One year of clerical or customer service experience.

Responsibilities

• Communicate services outlined in orders to appropriate staff promptly and follow up according to established procedures.
• Transcribe physician orders according to priority and order type; ensure orders are accurately conveyed to servicing departments; review orders for logic, clarity, and completeness; and bring inconsistencies to clinical practitioners’ attention.
• Coordinate patients’ return appointments.
• Use hospital support tools and systems, including transportation tracking, pagers, the Intranet, and the tube system; use clinical software and materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
• Maintain complete and accurate patient charts in universal chart order, file documents appropriately, and ensure forms include appropriate patient identification.
• Process charts for admission, transfer, diagnostic or operative procedures, discharge, and death.
• Order office and patient-care supplies within budget constraints and maintain inventories of unit supplies and equipment.
• Maintain unit communications equipment, including printers, mobile laptop computers, and fax machines; conduct unit audits and safety checks and perform routine office-equipment maintenance.
• Serve as a clerical resource knowledgeable about hospital policies and procedures, and ensure the nursing unit is clean and orderly.
• Provide general office support as required.
• Support the healthcare team with information and administrative assistance.
• Answer and direct calls from visitors, staff, and patients; answer patients’ call system; and relay messages among patients, families, physicians, nurses, and staff from multiple departments.
• Maintain confidentiality of patient information.
• Create and maintain electronic documents in Microsoft Office.

Benefits

• UNC Health benefits are offered. Eligible employees who already participate in TSERS or the ORP through another North Carolina agency may continue participating in those plans.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED