Health Unit Coordinator Emergency Department

Banner Health • Casa Grande, AZ

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About The Position

The Health Unit Coordinator provides administrative support and customer service for an assigned patient care area to promote organized, efficient care delivery. The position facilitates communication among physicians, nurses, and other departments; calls in consults; and serves as a liaison with internal departments and external contacts. The role works under local supervision and is responsible for an assigned unit in a fast-paced, sometimes stressful environment with a strong customer-service focus.

The position supports the Emergency Department at Banner Casa Grande Medical Center in Casa Grande, Arizona. The department has 26 beds and sees approximately 40,000 patients annually. The hospital is a 141-bed acute-care facility offering adult and pediatric emergency and trauma care, including Level IV Trauma, as well as other services.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
• Excellent organizational skills and effective human relations and communication skills.
• Working knowledge of medical terminology and computer literacy.
• Knowledge of commonly used office software and keyboarding skills.

Nice To Haves

• Successful completion of an approved unit secretary program.
• BLS certification.
• Additional related education and/or experience.

Responsibilities

• Perform receptionist and clerical duties that support operating efficiency and communication throughout the department; help resolve customer problems or route them to the appropriate person.
• Process patient admissions, record bed assignments in the system, prepare face sheets, print patient labels, and request outside records from other facilities and physician offices.
• Maintain complete patient records, including admission, transfer, and discharge information, progress notes, and consent forms; scan or file reports and chart forms, ensure forms are labeled and accessible, and maintain patient education materials.
• Enter pending discharges into the system, coordinate appointments for procedures and treatments needed before discharge, and process patient discharges.
• Maintain office, dietary, and medical supplies; submit requisitions and reconcile orders upon delivery.
• Monitor and track electronic equipment, including patient ID scanners and laptop computers, and ensure equipment is accounted for and working.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED