Health Unit Coordinator - Float Pool

Cleveland Clinic • Mayfield Heights, OH

1d • Onsite

About The Position

The Health Unit Coordinator works on Cleveland Clinic Hillcrest Hospital’s Float Pool, supporting diverse patient populations across numerous units, departments, and/or locations. The role provides customer service to patients, families, and visitors and uses administrative and clerical skills to support efficient unit operations and the work of other caregivers.

The position is part-time, overnight, from 10:30 p.m. to 7:00 a.m., with weekend and holiday requirements. The coordinator welcomes and orients newly admitted and transferred patients, responds to call lights, assists with admissions, transfers, and discharges, helps patients and families find their way and access resources, maintains patient records and care-related documents, and supports unit clerical functions and troubleshooting of unit equipment.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and troubleshoot equipment failures, including call systems, portable phones, WOWs, and other unit devices.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED