Health Unit Coordinator/Patient Care Assistant - Pre/Post/Short Stay

Mayo Clinic • Eau Claire, WI

11d

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. Duties may include monitoring and ordering supplies and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates effectively with patients, visitors, and facility staff through a variety of modalities and supports communication across the continuum of care. The HUC serves as a resource to the health care team and is familiar with multiple Mayo Clinic resources. The role complements the patient care delivery model and requires good judgment, problem-solving and interpersonal skills, responsibility for self-development, and participation in continuous improvement activities. The HUC supports the health care team by anticipating and responding to team requests and patient needs.

The Patient Care Assistant assists staff with delegated tasks involving direct and indirect patient care under the supervision of a registered nurse. The role supports and complements nursing practice and carries out delegated skills within the functions permitted by law for unlicensed nursing personnel.

Requirements

• Must be at least 18 years of age prior to the start date.
• Ability to read and communicate effectively in English.
• Basic computer knowledge and skills.
• Ability to multitask, work well under pressure, and meet deadlines.
• Excellent organizational, communication, writing, and listening skills.
• Ability to work effectively in a team setting.
• Knowledge of medical terminology.
• Flexibility to work days, evenings, and/or nights, holidays, and weekends.
• Self-directed and able to adapt to unpredictable situations.
• Life Support for Health Care Providers certification from the American Heart Association or American Red Cross; if not currently held, Basic Life Support certification will be included as part of the orientation program.

Nice To Haves

• Successful completion of a health unit coordinator program or comparable experience.
• Current CHUC certification.
• Certified Nursing Assistant status on the State of Wisconsin Nurse Aide Registry in non-expired status.
• Completion of 12 college credits, or a high school diploma/GED with successful completion of Nursing Assistant training or equivalent.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• Assist the care team with managing orders in the electronic health record (EHR).
• Communicate with patients, visitors, and facility staff through a variety of modalities.
• Support communication across the continuum of care and serve as a resource to members of the health care team.
• Anticipate and respond to health care team requests and patient needs.
• Participate in continuous improvement activities and take responsibility for self-development within the role.
• Assist staff with delegated direct and indirect patient care tasks under the supervision of a registered nurse.
• Carry out delegated skills within the functions permitted by law for unlicensed nursing personnel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed