Health Unit Coordinator I
Franciscan Alliance, Inc.•Indianapolis, IN
•Onsite
About The Position
The Health Unit Coordinator I, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience.
Requirements
- High School Diploma/GED
- Basic Life Support Program (BLS) - American Heart Association
- National Association of Health Unit Coordinators (NAHUC) - National Association of Health Unit Coordinators
- Certified Nursing Assistant (CNA) - State Licensing Board
Nice To Haves
- 1 year Healthcare or related experience
Responsibilities
- Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
- Answer questions utilizing appropriate response standards, and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors to act as a first line customer service advocate.
- Facilitate communication of patient information, working within the unit, as well as with other units and departments.
- Answer multi-line telephones addressing the caller’s questions or directing the caller to the appropriate party.
- Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
- Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
