Health Unit Coordinator I

The Christ Hospital Health Network•Cincinnati, OH

About The Position

The Health Unit Coordinator I provides clerical support to the clinical team and helps with daily patient care tasks. The position serves as a communication link among patients, staff, visitors, physicians, and other departments, processing information and requests. It enters patient data, maintains medical records, and manages related documents from admission through discharge. The role also supports patient care by running errands, cleaning, and helping maintain an environment conducive to quality care. Communication should be culturally and age-appropriate. The coordinator handles reception and telephone duties; admission, transfer, and discharge documentation; chart preparation and maintenance; consults and requests in Epic; unit supplies and equipment; and routine administrative tasks. The position also contributes to unit governance and process-improvement activities, responds to emergencies as directed, and supports unit operations as requested.

Requirements

High school graduate or GED.
No licenses or certifications required.

Responsibilities

Keep the Clinical Manager and staff informed of issues.
Greet and assist patients, visitors, and staff as a receptionist; answer patient call lights promptly and courteously.
Maintain positive customer relations and use clear, respectful, accurate, confidential phone etiquette; transfer calls to appropriate personnel.
Facilitate communication with ancillary departments and collaborate professionally with hospital departments and physician offices.
Serve as a resource for locating supplies and medical records, and follow departmental and hospital customer-service standards.
Maintain admission and discharge logs and support timely patient admission, transfer, and discharge.
Enter transport requests into EPIC Bed Management and complete consults accurately in Epic.
Obtain required signatures for Consent to Hospital and Medical Treatment Forms and copy Advanced Directives for patient charts.
Place calls for STAT requests and follow downtime procedures for manual order entry using SRO, BCA Web, and BCA Standalone.
Prepare service requisitions, enter and record unit-based charges as needed, and run daily EPIC audits or reports as directed.
Maintain current and old patient charts; promptly file forms and results; copy and retrieve records; and keep charts organized.
Prepare charts for new patients with face sheets, labels, and armbands, and break down discharged-patient charts with the face sheet on top.
Ensure mobile phones are charged; monitor the tube system and distribute contents to appropriate nurses; check incoming faxes and forward them to the correct personnel.
Maintain and refill printers, copiers, and fax machines, and perform routine maintenance on them.
Order, verify, and store supplies and equipment, maintaining inventory as directed by the manager.
Handle unit typing and filing tasks excluding patient records, complete errands, and assist with unit-specific needs as directed.
Submit Plant Maintenance Work Requisitions and notify Clinical Engineering or other appropriate personnel about malfunctioning equipment.
Observe equipment function and report malfunctions; identify and report potential safety hazards; know the locations of fire alarms, extinguishers, and hoses.
Keep the nurses' station clean, tidy, and organized.
Serve as a positive role model, maintain a positive attitude, and follow through on job functions in a timely and appropriate manner.
Participate in unit governance and collaborate with the Clinical Manager on developing, implementing, and evaluating Process Improvement Plan initiatives.
Advocate for High Reliability principles and use data to support improvement efforts.
Attend in-services and unit meetings or review meeting minutes.
Maintain unit equipment integrity, including cleaning and repairs; train and orient new employees as requested.
Respond to emergencies and follow directed actions, adhere to the chain of command, and complete unit assignments as requested.