Health Unit Coordinator I - Emergency Department

Augusta Health Careers • Fishersville, VA

4d • Onsite

About The Position

The Emergency Department Health Unit Coordinator is responsible for pre-registering patients into the health information system by obtaining appropriate information from Emergency Medical Services (EMS) to process complete demographic and other visit related information. Responsibilities also include interacting with patients, patient family members/visitors, providers, and other team members.

Requirements

• High School Diploma or equivalent
• Must possess written and verbal communication skills.
• HIPAA – appropriately manages Protected Health Information (PHI).
• Able to meet physical and mental requirements of position in fast-paced, complex acute care setting.
• Annual education and competencies as required per hospital certifications

Nice To Haves

• 1-year previous experience in customer service.
• 1-year previous experience in general clerical office or administrative duties experience or applicable classwork may be substituted.

Responsibilities

• Captures and enters accurate patient demographic via direct interaction with EMS.
• Appropriately identifies each patient using two identifiers.
• Obtains registration information including armband and ensures ED staff receive.
• Request records from other facilities.
• Reviews physician orders for services.
• Consults hospitalist, resource clinician, Valley Community Services Board, social work, or a different specific group of physicians as needed for the Emergency Department provider.
• Registers DOA accounts for nursing supervisor and legal blood alcohol accounts as needed.
• Prints nursing forms/patient packets when requested.
• Runs discharge report daily to ensure that all accounts are discharged appropriately.
• Effectively communicates with nursing staff using Vocera.
• Understands downtime process for entering orders/tests.
• Answers calls in timely fashion, placing calls on hold, not leaving calls unanswered.
• Organizes and manages time effectively to optimize productivity.
• Meets departmental goals in accordance with performance standards, policy and procedures.
• Accepts change in a positive manner with positive results.
• Communicates the requests of patients, family members, and hospital personnel using appropriate channels.
• Demonstrates a positive, professional image of caring and concern for patients, family and all other internal and external customers.
• Maintains composure in difficult situations.
• Exercises good judgement to resolve patient concerns and/or refers issues to department supervisor/ manager.
• Answers patient call bell as needed and notifies care team.
• Enters call back reminders.
• Enters IT, Maintenance, and Biomed repair requests as needed.

Benefits

• Insurance package including health, dental, and vision
• Retirement savings helping you to plan for your future
• Generous paid time off to promote work life balance
• Free onsite parking
• 24/7 armed security to ensure your safety
• Shift and weekend differentials
• Flexible scheduling
• Clinical ladder career path program
• Shared governance
• Tuition reimbursement
• Onsite child care
• Augusta Health Fitness Reimbursement Program
• Individualized orientation with dedicated preceptor
• Onsite credit union
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED