VCS Health Tech (Optician) Bronx NY
About The Position
The Veterans Canteen Service (VCS) is seeking an experienced and motivated Health Tech (Optician) to support operations within the VCS Optical Shop at the Bronx, NY VA Medical Center. The role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans. The position assists customers with eyewear selection and ordering, performs fittings and optical measurements, documents patient information, and coordinates with clinics, laboratories, prosthetics staff, and vendors. It also supports sales processing, issue resolution, inventory control, and upkeep of merchandise displays.
Requirements
- At least one year of experience working as an Optician.
- Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
- Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
- Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
- Proficiency with optical equipment and tools, including adjustment and bench tools; lensometer and lens clock; frame heater; PD ruler and pupilometer; penlight and interpupillary measuring devices; frame and lens cleaning products; thickness caliper; vertex densometer; tolerance charts; and visual acuity charts.
- Current, valid REAL ID required to work with the Veterans Canteen Service.
- High school diploma or GED required.
- Selective Service registration is required for males born after 12/31/1959.
- Subject to background/security investigation.
- Must serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.
Responsibilities
- Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
- Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
- Fit eyewear and obtain accurate measurements using optical equipment.
- Document patient information and measurements in the Computerized Patient Record System (CPRS).
- Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
- Promote appropriate lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
- Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
- Address customer concerns professionally and escalate complex issues when necessary.
- Maintain clean, organized, and visually appealing eyewear displays.
- Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.
Benefits
- Comprehensive federal employee benefits package; the specific benefits offered depend on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
