VCS Health Tech (Optician) California locations

Veterans Health Administration•Livermore, CA

5d•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Monterey, San Jose, and Livermore, California VA Medical Centers. This position helps deliver exceptional service by coordinating optical operations and serving as a liaison between VCS, eye clinic providers, and prosthetics teams, with the goal of enhancing the experience for Veterans. The role includes assisting customers with eyewear selection, pricing, product options, and delivery timelines; fitting eyewear and taking measurements; processing orders and payments; coordinating with clinics, laboratories, prosthetics staff, and vendors; resolving customer and order issues; and maintaining displays and inventory.

Requirements

At least one year of experience working as an Optician.
Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
High school diploma or GED.
Current, valid REAL ID required to work with the Veterans Canteen Service.
Subject to a background/security investigation.
Males born after December 31, 1959, must meet Selective Service registration requirements.
Must serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.

Responsibilities

Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
Fit eyewear and obtain accurate measurements using optical equipment.
Document patient information and measurements in the Computerized Patient Record System (CPRS).
Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
Promote suitable lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
Address customer concerns professionally and escalate complex issues when needed.
Maintain clean, organized, and visually appealing eyewear displays.
Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.