VCS Health Tech (Optician)- Miami FL

Veterans Health Administration • Miami, FL

5d • Onsite

About The Position

The Veterans Canteen Service is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Miami, Florida VA Medical Center. The position coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans.

The role includes assisting customers with eyewear selection and purchases, performing fittings and optical measurements, processing orders, coordinating with clinics and vendors to resolve order issues, and supporting inventory and merchandise management. The position requires at least one year of optician experience, a high school diploma or GED, and a current, valid REAL ID. Employment is subject to a one-year trial period and a background/security investigation.

Requirements

• At least one year of experience working as an Optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
• Skill in identifying and resolving optical issues, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• A current, valid REAL ID.
• High school diploma or General Equivalency Diploma (GED).
• Subject to a background/security investigation.
• Males born after 12/31/1959 must be registered with Selective Service.
• Must serve a one-year trial period and receive written certification that continued employment advances the public interest to remain employed after the trial period.

Responsibilities

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and take accurate measurements using optical equipment and tools.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Present appropriate lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
• Address customer concerns professionally and escalate complex issues when necessary.
• Maintain clean, organized, and visually appealing eyewear displays.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED