VCS Health Tech (Optician) Cape Coral FL

Veterans Health Administration • Cape Coral, FL

4d • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking an experienced and motivated Health Tech (Optician) to support operations within the VCS Optical Shop at the Cape Coral, Florida VA Medical Center. The role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping provide an exceptional experience for Veterans.

The Health Tech assists customers with eyewear selection and product information, performs fittings and optical measurements, processes orders and payments, and coordinates with clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues. The position also supports inventory control, merchandise presentation, pricing, and recordkeeping.

The employee must complete a one-year trial period. Continued employment after that period requires written certification that it advances the public interest. Selective Service registration is required for males born after December 31, 1959, and the position is subject to a background/security investigation. A current, valid REAL ID is required to work with VCS.

Requirements

• At least one year of experience working as an optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
• Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• High school diploma or GED.
• Current, valid REAL ID.
• Selective Service registration for males born after December 31, 1959.
• Satisfactory completion of a background/security investigation.
• Serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.

Responsibilities

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional, welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and obtain accurate measurements using optical equipment.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Promote appropriate lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
• Address customer concerns professionally and escalate complex issues when necessary.
• Maintain clean, organized, and visually appealing eyewear displays.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• Comprehensive federal employee benefits package with benefits available to employees and their families; specific eligibility and benefits depend on position type.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED