VCS Health Tech (Optician)- Ohio Area

Veterans Health Administration•Columbus, OH

13d

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Columbus, Grove City, Marion, and Delaware, Ohio VA Medical Centers. The role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans. The position involves assisting customers with eyewear choices and pricing, performing fittings and optical measurements, documenting information in the Computerized Patient Record System (CPRS), processing orders and payments, and coordinating with clinics, laboratories, prosthetics staff, and vendors. It also supports inventory control, merchandise presentation, pricing, and recordkeeping.

Requirements

At least one year of experience working as an Optician.
Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
Current, valid REAL ID required.
High school diploma or GED required.
Must serve a one-year trial period and receive written certification that continued employment advances the public interest to remain employed after the trial period.
Selective Service registration required for males born after December 31, 1959.
Subject to background/security investigation.

Responsibilities

Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
Fit eyewear and take accurate measurements using optical equipment.
Document patient information and measurements in CPRS.
Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
Promote appropriate lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
Address customer concerns professionally and escalate complex issues when necessary.
Maintain clean, organized, and visually appealing eyewear displays.
Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.