Health System Specialist - Group Practice Manager

Veterans Health Administration•Alexandria, LA

14h

About The Position

The Health System Specialist reports to the Chief of Staff and supports ambulatory care services at the facility and its Community Based Outpatient Clinics (CBOCs), with a focus on access to care. The position oversees and integrates Primary Care, Mental Health, Specialty Care, Medicine, or Geriatrics and Extended Care ambulatory clinics into an efficient Clinic Practice Management model. The specialist conducts analytical reviews, manages and tracks data, and advises VA Medical Center leadership on key processes. The role reviews regulations and policies for local interpretation, applies group practice management and communication strategies, and works with Veteran Experience Officers to evaluate patient and family concerns about access to services. It monitors workflow, consult management, and information technology issues, and guides clinic leaders and administrative leads as needed. Working independently with facility and CBOC personnel, the specialist implements local, national, and Veterans Integrated Service Network standards; addresses administrative process and system concerns; assists clinic managers with forecasting staff-change impacts and mitigating access effects from staff shortages; provides administrative program advice for ambulatory care clinical support services; and serves as a liaison for communications about clinical access issues. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., subject to facility needs. Telework may be authorized; this is not a virtual position.

Requirements

Meet the Individual Occupational Requirement through qualifying undergraduate or graduate education in hospital administration, public health administration, or a related field such as business or public administration with health care administration coursework; qualifying specialized health care experience; or, for in-service placement, successful completion of an agency-sponsored on-the-job training program meeting the stated conditions.
Have one year of specialized experience equivalent to at least GS-11, involving progressively responsible analytical, administrative, clinical management, or supervisory work in the health care field.
Specialized experience must include close work with facility managers and analysis or coordination of administrative, clinical, or other service activities, with knowledge of health care delivery systems, regulatory and credentialing standards, and government, agency, and facility administrative systems and requirements.
Demonstrate experience communicating orally and in writing, analyzing and interpreting complex data from varied sources and preparing leadership reports, and leading groups from varied backgrounds without direct supervisory authority.
Current or former federal employees subject to time-in-grade requirements must have 52 weeks at GS-11 for this GS-12 position and submit documentation establishing eligibility.
Be a U.S. citizen.
Meet Selective Service registration requirements, if applicable.
Successfully complete a background/security investigation and the online onboarding process, including acceptable identity documentation.
Participate in the seasonal influenza vaccination program as a condition of employment.
Serve a one-year probationary period or two-year trial period, as applicable.
Meet the position's physical requirements, including occasional standing, walking, bending, crouching, stooping, stretching, moderate lifting and carrying, and periods of sedentary computer work.

Responsibilities

Conduct analytical reviews, manage and track data, and advise facility leadership on key processes.
Review regulations and policies and provide input for local interpretation using group practice management and communication strategies.
Work with Veteran Experience Officers to evaluate patient and family concerns about access to needed services.
Align work with national and local requirements.
Monitor existing or emerging workflow issues and consult management issues, and guide clinic leaders and Administrative Leads as needed.
Monitor information technology usage and issues and provide information or assistance to clinic leaders.
Work independently with facility and CBOC personnel to implement local, national, and VISN standards, and report or address administrative process, system, and other concerns.
Help clinic managers forecast the effect of staffing changes and develop countermeasures to mitigate the effects of shortages on access to care.
Provide administrative program advice for ambulatory care clinical support services.
Serve as a liaison or point person for internal or external communications representing Group Practice Management on clinical access issues.