Health System Specialist - Associate Group Practice Manager

Veterans Health Administration • Omaha, NE

13h • Onsite

About The Position

The incumbent serves as a Health System Specialist supporting the Ambulatory Care Operations Director and Group Practice Manager. The role helps oversee access to care in facility clinics and Community-Based Outpatient Clinics (CBOCs), including Primary Care, Mental Health, Surgery, Medicine, and ancillary services. The specialist collects data, prepares reports, and recommends improvements to clinic operations, scheduling, quality, cost, clinical performance, strategic planning, and the Veteran patient experience.

The position provides consultation on access to care, develops and standardizes patient-access processes, and supports clinic practice management training and improvement initiatives. It analyzes operational and clinical data, evaluates demand and capacity, monitors access indicators, and works with facility leaders and stakeholders to improve efficient, safe, high-quality ambulatory care. The position may be promoted to the full-performance GS-12 level without further competition when regulatory, qualification, and performance requirements are met.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Ad-hoc telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Work is typically performed in an adequately lighted, climate-controlled office, and may require occasional travel. The VA describes its care model as a Whole Health System focused on personalized health plans, healing relationships and environments, and connection to the Veteran’s community.

Requirements

• U.S. citizenship is required.
• For GS-11, one year of specialized experience equivalent to GS-9 in the Federal service, or qualifying graduate education, or a combination of qualifying education and experience. Specialized experience is progressively responsible analytical, administrative, clinical-management, or supervisory work in health care, including work with facility managers and analysis or coordination of administrative, clinical, or other service activities.
• For GS-12, one year of specialized experience equivalent to GS-11 in the Federal service. Qualifying experience includes health-care work involving workflow and scheduling oversight; clinic practice management planning and execution; analysis of trended data; evaluation of administrative activities and substantive improvement recommendations; continuous process improvement; policy and guidance development; cost and cost-effectiveness analysis; leadership to promote engagement and satisfaction; and system-wide training plans.
• Current Federal employees who have held a GS grade within the past 52 weeks must meet time-in-grade requirements: 52 weeks at GS-9 for GS-11 consideration or 52 weeks at GS-11 for GS-12 consideration.
• Applicants relying on education must provide transcripts. Qualifying education must be from an accredited institution; foreign education requires a Certificate of Foreign Equivalency.
• Complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Subject to background and security investigation and completion of online onboarding requirements; acceptable identification is required.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period or two-year trial period is required, during which continued employment is evaluated.
• The announcement lists competencies including attention to detail, customer service, decision making, flexibility, integrity/honesty, interpersonal skills, learning, reasoning, self-management, stress tolerance, and teamwork.

Responsibilities

• Provide access-related consultation to facility service lines and CBOCs, and develop and standardize patient-access processes, policies, and guidance.
• Review national regulations and policies for local implementation, incorporating facility-specific factors and best practices.
• Evaluate access-related processes for effectiveness and efficiency and present improvement recommendations to facility leadership.
• Support Clinic Practice Management training, onboarding, sustainment activities, and related action plans.
• Apply access-improvement strategies to reduce backlogs, address workflow issues, and improve consult management.
• Advise Clinical Leads and Administrative Leads on access, workflow, technology, and operational concerns.
• Collect, analyze, and report complex and trending data to support continuous improvement and resource-allocation decisions.
• Apply LEAN, Six Sigma, and other process-improvement methods to support safe, efficient, high-quality ambulatory care.
• Implement local, national, and VISN standards and ensure clinic records and administrative processes comply with applicable requirements.
• Conduct demand and capacity analyses; support scheduling and templating; and monitor clinical grids, wait times, open consults, and other access indicators.
• Evaluate Veteran and family feedback related to access and quality, using analytics to identify improvement opportunities.
• Coordinate with Veteran Experience, clinic management, scheduling, and analytics teams to address concerns and improve service delivery.
• Assess the impact of staffing changes, recommend resource adjustments, and identify cost-effective solutions, including community-care options.
• Conduct cost and cost-effectiveness analyses to support budget recommendations and internal-versus-external service decisions.
• Serve as a liaison on clinical access matters, promote effective communication, develop standardized reporting tools, and coordinate solutions with internal and external stakeholders.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed