HEALTH SUPPORT SPECIALIST - 64029194

State of Florida • Saint Petersburg, FL

4d • Onsite

About The Position

This position performs client registration for the WIC Program, interviews clients to obtain demographic and eligibility data, and reviews documentation to determine eligibility for program benefits. The role involves entering data into FL WISE, notifying clients of expiring certifications, scheduling appointments, and explaining program details. The Health Support Specialist also issues benefits, distributes VOC cards, and dispenses special formula. A key responsibility includes performing hemoglobin blood tests, heights, and weights for WIC clients using specific procedures and equipment, adhering to universal precautions and proper bio-medical waste disposal. The role requires maintaining knowledge of WIC Program rules and regulations, participating in quality assurance by running reports, and placing alerts in client files to improve compliance. Additionally, the position provides basic nutrition and breastfeeding information, participates in breastfeeding promotion and support activities, and community outreach. Reporting duties include submitting various reports to the supervisor and performing other related clerical and educational training duties as needed.

Requirements

• Ability to perform simple medical procedures
• Knowledge of normal and abnormal health conditions
• Knowledge and skill in data collection and organization of records and data
• Ability to communicate effectively both verbally and in writing
• Ability to perform clerical procedures
• Skilled in in the use of personal computers and software programs including data entry
• Ability to work independently
• Ability to understand and apply rules, regulations, policies, and procedures
• Ability to prepare reports and correspondence
• Ability to plan, organize, and coordinate work assignments
• Ability to establish and maintain effective working relationships with others.
• A valid driver’s license
• Experience performing height, weight and hemoglobin or willing to learn in 3-6 months.
• Ability to work a flexible schedule to include some evenings and weekends.
• Ability to travel to other locations with or without prior notice
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• WIC experience, or experience working with women and children in a clinical setting performing height weight and hemoglobin measurements.
• Bilingual in Spanish and English.

Responsibilities

• Performs client registration for the WIC Program.
• Interviews clients to obtain demographic and eligibility data.
• Reviews documentation and determines eligibility for program benefits as specified in the DHM Manual 150-24.
• Enters data into FL WISE as specified in the Clinic Manual and Help Sheets.
• Notifies clients of expiring certification and schedules appointments.
• Explains WIC Program eligibility, application procedures, correct benefits usage, and maintains confidentiality of client information.
• Issues benefits in FL WISE, distributes VOC cards and dispenses in-stock special formula using FL WISE computer system.
• Floats to all sites in Pinellas County WIC Program to provide coverage of Senior Clerk position as needed.
• Performs hemoglobin blood tests, heights, and weights for WIC clients before they see the WIC Nutrition staff.
• Uses universal precautions in performing the finger stick.
• Properly disposes of bio-medical waste in approved containers.
• Organizes the work area at the beginning of each day with the equipment and supplies as needed.
• Records height and weight values on the prenatal weight gain grid or growth charts and plots values on the graph as needed.
• Records height, weight and hemoglobin values in the client record.
• Maintains knowledge of and implements all rules, regulations, policies, and procedures of the WIC Program and providing accurate information to program participants.
• Participates in division QA by running and working Blood Report monthly for Pinellas County WIC program to assess compliance with state and federal regulations.
• Places alerts in FL WISE client files as needed to increase compliance percentage.
• Provides basic nutrition and breastfeeding information to clients through the newsletter contacts.
• Participates in breastfeeding promotion and support activities.
• Participates in community outreach activities as required.
• Submits reports (EARs, EARs summary reports, timesheets, trip logs, etc.) to the supervisor or WIC administrative office in accordance with agency and division guidelines.
• Performs other related clerical duties as needed.
• Performs other related educational training requirements to meet minimum WIC program standard.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed