HEALTH SUPPORT SPECIALIST - 64006299

State of Florida • Gainesville, FL

19h • Hybrid

About The Position

This position will be available to work as Health Support Technician in all WIC clinic locations in our 10-county region. The incumbent will be required to work at various sites with scheduled or advance notification of changes. This is a highly skilled position which requires an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE data system with minimal supervision. Having successfully completed the Florida Paraprofessional Training modules, will assist in providing quality nutrition services to WIC participants in compliance with the Federal Regulations and state policies. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Alachua County Health Department, represents the agency and its mission and values while acknowledging that all information held in health records is confidential, with access governed by the state and federal laws Confidential information includes the clients name, address, medical social and financial data and services received.

Mains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WiSE clinic manual and the FL WIC Manual DHM 150-24. Collecting and documenting client demographics including email addresses. Accurately assesses and records income, demographic and other information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Ensures that the Florida voter registration documentation and forms are completed accurately. Issue WIC EBT card benefits. Conducts secondary low risk nutrition education contacts to WIC Clients. Assist in decreasing non-participation by contacting clients for appointments who appear on related reports such as the No Show and Clients eligible for benefits reports. Appropriately documenting all attempts and successful contacts with clients. Completes required end of the month reports. Completes formula inventory daily. Leadership role for assigned WIC clinic to ensure all monthly reports are completed and submitted on time.

Obtains accurate data on height and weight measurement on women, infants, and children. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains “universal precautions.” Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens. Assesses immunization status. Completes lab/anthro and immunization sections in FL-WiSE.

This position requires travelling for up to two hours as a team in a state or rented vehicle. Valid driver’s license required to drive vehicles to assigned clinic daily. Follow all procedures listed in Vehicle Operation Policy (DOHP 250-12-18)
-Accurately and completely fill out DH1345 for each trip
-Responsible for fueling vehicles, maintaining vehicle cleanliness, etc.
- Report any maintenance issues for vehicles immediately to administration staff

Promotes and supports breastfeeding initiatives.

Requirements

• A valid Driver’s License.
• Experience providing customer experience.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to maintain effective customer service skills in stressful situations.
• Ability to prioritize, organize, and schedule work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to lift 15-20 lbs.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Having successfully completed the Florida Paraprofessional Training modules.

Responsibilities

• Work at various WIC clinic locations within a 10-county region, with scheduled or advance notification of changes.
• Maintain expert understanding of the Federal WIC Program and the WIC FL-WiSE data system with minimal supervision.
• Provide quality nutrition services to WIC participants in compliance with Federal Regulations and state policies.
• Promote cooperation, courtesy, and teamwork in a diverse environment.
• Represent the agency, its mission, and values.
• Maintain current knowledge of Federal WIC program regulations, including WIC memos, WIC FL-WiSE clinic manual, and the FL WIC Manual DHM 150-24.
• Collect and document client demographics, including email addresses.
• Accurately assess and record income, demographic, and other information to determine WIC program eligibility.
• Advise WIC participants of their rights and obligations according to federal guidelines.
• Ensure accurate completion of Florida voter registration documentation and forms.
• Issue WIC EBT card benefits.
• Conduct secondary low-risk nutrition education contacts to WIC Clients.
• Assist in decreasing non-participation by contacting clients for appointments who appear on related reports (e.g., No Show, Clients eligible for benefits).
• Document all attempts and successful contacts with clients.
• Complete required end-of-the-month reports.
• Complete formula inventory daily.
• Provide leadership for assigned WIC clinic to ensure timely completion and submission of all monthly reports.
• Obtain accurate data on height and weight measurements for women, infants, and children.
• Perform hematocrit/hemoglobin testing and record results electronically.
• Clean equipment and the blood work area daily.
• Maintain “universal precautions.”
• Follow established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to bloodborne pathogens.
• Assess immunization status.
• Complete lab/anthro and immunization sections in FL-WiSE.
• Travel for up to two hours as a team in a state or rented vehicle.
• Drive vehicles to assigned clinics daily.
• Follow all procedures listed in Vehicle Operation Policy (DOHP 250-12-18).
• Accurately and completely fill out DH1345 for each trip.
• Be responsible for fueling vehicles and maintaining vehicle cleanliness.
• Report any vehicle maintenance issues immediately to administration staff.
• Promote and support breastfeeding initiatives.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed