HEALTH SUPPORT SPECIALIST - 64082650

State of Florida

1d • Hybrid

About The Position

This is a specialized complex support work for a growing caseload of the Supplemental Nutrition Program for Women, Infants and Children (WIC). The incumbent is expected to maintain a courteous and cooperative working relationship with staff and the public. Work requires independent judgement and decision making and must follow specific federally regulated procedures. Work is performed at the Florida Department of Health in Osceola County at one of our sites under the supervision of the Administrative Support Consultant.

Requirements

• Current FDOH employee
• At least 1 year experience performing clerical work in a healthcare or medical setting
• At least 1 year experience scheduling appointments and obtaining/collecting demographic information
• Willing to rotate between different sites and work extended hours if needed
• Willing to perform emergency duties before, during and/or beyond normal business hours and/or day in the event of an emergency, disaster, or threat of disaster man-made or natural
• Current authorization to work in the United States without employer sponsorship
• Willing to physically come into the office daily and perform field work
• Accurate typing skills
• Basic mathematical skills
• Customer service skills
• Telephone etiquette
• Computer skills
• Investigative/ cross referencing
• Basic filing skills
• Basic knowledge of nutrition education and breastfeeding education
• Ability to perform with accuracy; data entry, income eligibility, anthropometric measurements, CDC growth chart plotting and iron screening blood tests (hematological data).
• Ability to multi-task in a fast-paced environment and knowledge of time management principles to accomplish daily workflow.
• Proficient computer skills including but not limited to Microsoft Office, Outlook, HMS, FL-WISE, etc.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Experience in WIC/FL-Wise
• Experience in HMS, FL-Shots, or FMMIS
• Completed 5 modules of the Florida Nutrition Training Guide

Responsibilities

• Interview participants to determine initial and continuing program eligibility based on income, residency and Federal and State guidelines and procedures.
• Performs client registration, update demographics, verify FMMIS eligibility, verify and document income, collect racial and ethnicity information for statistical purposes on FL-WISE.
• Issue WIC benefits to eligible participants, issue new and /or replacement cards and explain EBT card usage and benefits.
• Inform participants about certification period and schedule follow up appointments using an on-line appointment system to schedule clients for correct appointment type at correct time intervals.
• Dispense the appropriate type and amount of in-stock special formula.
• Issues quarterly newsletter to clients for secondary low risk nutrition education contact according to DHM 150-24.
• Ensures that the Florida voter registration processes are completed accurately.
• Obtain and record accurate anthropometric and hematological data.
• Verify client immunization status using FL-WISE, FL SHOTS or other documentation.
• Ensure that all high-risk clients are referred to the Nutritionist when noted on the alert screen.
• Submit monthly inventory of lab supplies.
• Cleans lab equipment and area on a daily basis/ Maintains universal precautions in completing clinic functions.
• Follows established guidelines and standards for safety and preventing exposure to bloodborne pathogens.
• Assists in decreasing non-participation by contacting all clients that missed their appointments and to reschedule.
• Provide referrals to appropriate health departments services, other state programs and/or applicable communityagencies and organizations.
• Attend and participate in staff development training and in-service training sessions as well as regular departmentalstaff meetings.
• Responsible for keeping current with and timely submission of e-mails, timesheets, and EARS.
• Performs other related duties as required by supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed