HEALTH SUPPORT SPECIALIST - 64066671

State of Florida • MIAMI, FL

1d • $34,760 - $36,000

About The Position

The Health Support Specialist provides services for the WIC Program in accordance with DHM 150-24 and the FL-WISE User’s Manual. The position has authorized access to confidential WIC client records, the FL-WISE data system, and records containing Social Security numbers. The incumbent works with a diverse population and delivers services in English and Spanish or English and Creole. Duty station, hours, and days worked may vary based on agency and unit needs.

The role supports participant eligibility screening, food benefit and formula distribution, inventory control, waived hemoglobin testing, nutrition and breastfeeding education, anthropometric measurements, outreach, appointment scheduling, telephone assistance, and accurate documentation. The incumbent operates FL-WISE and related office equipment and databases, attends meetings and trainings, and completes administrative records. Emergency duty may be required before, during, or beyond normal work hours or days.

Requirements

• Customer service experience.
• Knowledge of general office procedures and practices.
• Ability to prepare reports and correspondence.
• Ability to plan, organize, and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetic calculations.
• Ability to perform finger sticks for WIC participants for CLIA-waived hemoglobin tests.
• Ability to calibrate Hemocue analyzers and perform daily controls.
• Ability to take height and weight measurements.
• Ability to proficiently operate the FL-WISE Data System, scanners, pin pads, network printers, and databases.
• Knowledge of correct grammar.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bilingual in English and Spanish or English and Creole.

Responsibilities

• Interview and screen participants for demographic information and WIC income eligibility.
• Complete required FL-WISE screens, temporary certification and ineligibility forms, and review immunization records in accordance with program requirements.
• Issue food benefits, special formula, and required documents to clients.
• Maintain the security, storage, and inventory of items including special formula and EBT cards; complete daily and monthly inventories.
• Perform finger sticks for CLIA-waived hemoglobin tests, calibrate Hemocue analyzers, perform daily controls, maintain logs of test results and services, and keep analyzers and work/lab stations clean and organized.
• Provide second nutrition education contacts to clients, individuals, and groups, ensuring education and breastfeeding promotion materials follow the appropriate themes, lesson plans, and state and local agency guidelines.
• Document nutrition education in client electronic records, tallies, and electronic databases as required.
• Take height and weight measurements and ensure anthropometric equipment is calibrated and clean.
• Interview and screen participants for nutrition and breastfeeding information, complete nutrition questionnaires, and complete delegated FL-WISE nutrition history and breastfeeding screens.
• Participate in outreach activities, including health fairs, Florida Department of Health events, community programs, healthcare-provider and prospective-client contact, and appointment scheduling or rescheduling.
• Answer incoming calls, provide requested information and WIC client services, schedule appointments, and explain WIC policies, procedures, participant rights and obligations, and use of the WIC EBT card.
• Operate FL-WISE, scanners, pin pads, network printers, and electronic databases such as Formula Tracking.
• Attend assigned WIC, Florida Health in Miami-Dade County, Florida Health, and other meetings or conferences, as well as mandatory meetings and in-service training.
• Accurately complete and submit administrative records on time, including EARs, timesheets, leave requests, travel records, monthly reports, SERVFL, and Train Florida; maintain email communications daily.
• Perform other duties as assigned.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed