Health Services Director

Generations•Fort Collins, CO

19h

About The Position

The Health Services Director ensures exceptional care for residents in an Assisted Living and/or Memory Care community. The director leads the care team in developing resident care plans and monitoring residents so changing care needs are met, while complying with federal, state, and local standards for community operation. The role monitors policies and procedures, public relations, and employee morale, and incorporates Generations’ mission, vision, and values into daily work and interactions. The director helps establish policies for resident care, personnel, and medical staff; explains policies and procedures; and assists with staff training. In conjunction with the Assisted Living Executive Director, the director hires, trains, supervises, evaluates, counsels, disciplines, and, when necessary, discharges care staff. Other duties include completing delegation training and documentation, reviewing and updating policies, investigating resident-care concerns, monitoring workforce competence, establishing a safety program, assisting with budget planning and monitoring, maintaining relationships with community health facilities, participating in quality assurance and community activities, and reviewing the department’s physical environment. The director elicits resident and family input, helps create a home-like atmosphere, remains available to the community at all times, coordinates coverage during absences, and may cover other administrators or managers while they are on vacation. The director may also manage other departments as specified by the Assisted Living Executive Director and perform other assigned duties. The position requires a related two-year degree, healthcare and/or assisted-living experience, and an LPN/LVN or RN license. CPR and First Aid certification are required. Candidates must have at least three years of supervisory experience working with people in a similar campus setting, be self-directed, and be able to make decisions and remain accountable for department performance. The role involves an eight-hour workday, frequent standing, sitting, walking short distances, and lifting up to 20 pounds. Work is primarily indoors, including the possibility of hot, humid conditions in some resident apartments, with occasional work outside the facility and regular interaction with staff, the public, visitors, family members, and residents.

Requirements

A two-year degree in a related field.
Experience in healthcare and/or assisted living.
Must be a Licensed Nurse (LPN/LVN) or Registered Nurse (RN).
CPR and First Aid certification.
Ability to read, write, communicate, and follow written and oral instructions in English.
At least three years of supervisory experience working with people in a similar campus setting.
Must be self-directed, able to make decisions, and accountable for department performance.

Responsibilities

Help establish policies for total resident care, personnel, medical staff, and resident care.
Explain policies and procedures to staff, residents, visitors, and others.
Assist with and participate in staff training.
In conjunction with the Assisted Living Executive Director, hire, train, supervise, counsel, evaluate, discipline, and terminate care staff as needed.
Assist with investigations of resident care concerns.
Complete delegation training, assessments, and documentation according to state guidelines.
Review policies and procedures periodically and make changes as necessary.
Manage other departments when requested by the Assisted Living Executive Director.
Regularly review workforce competence and effectiveness.
Establish a safety program, including a Fire and Disaster Plan.
Receive suggestions from department heads and others regarding department operations and external relationships.
Assist with annual budget planning, monitor the budget, and make adjustments as necessary.
Maintain working relationships with community hospitals and other health facilities, coordinating services through work and transfer agreements.
Participate in community activities.
Regularly review the department’s physical environment and direct repair or replacement requests when needed.
Keep current on laws pertaining to facility operations.
Participate in quality assurance studies and respond to their results as needed.
Elicit input from residents and families.
Remain on call and available to the community at all times.
Cover other administrators or managers during vacations and coordinate coverage during the director’s absence.
Assist personnel and residents in establishing a home-like atmosphere.
Perform other duties as assigned.