Memory Care Health Services Coordinator LPN

Elevation Senior Services•Phoenix, AZ

19d•Onsite

About The Position

The Health Services Coordinator (HSC) provides quality resident care by ensuring residents’ safety and physical, emotional, spiritual, and medical needs are met. The HSC selects, leads, and trains staff authorized to provide care and administer medications in the state where they are employed, and works directly with the Health Services Director (HSD) to meet state and federal regulations and care standards. As a community leader, the HSC is expected to exemplify the organization’s mission and core values and provide excellent customer service to residents, families, staff, visitors, and vendors. The role provides general oversight of direct care staff and may supervise the Health Services department when requested by the HSD or in the HSD’s absence. It includes resident assessments and care planning, medication and documentation oversight, staff leadership and training, family communication, emergency preparedness, budget support, and assistance with on-call responsibilities. The position is full-time and requires a current RN, LPN, or LVN license according to state guidelines, with proven positive leadership in a senior living care environment.

Requirements

Current RN, LPN, or LVN license according to state guidelines.
Proven positive leadership in a senior living care environment.
Excellent communication and interpersonal skills.
Ability to work in a stressful, sometimes demanding environment.
Knowledge of state and federal regulations for assisted-living and independent-living facilities.
Ability to teach and train resident-care staff.
Ability to schedule staff and cover shifts as needed.
Ability to lead others and foster an environment receptive to change and improvement in resident care.
Excellent time-management and prioritization skills.
Ability to involve care staff in problem solving and facilitate a proactive approach to challenging resident behavior.
Current driver’s license and compliance with the organization’s Auto Policy.
Demonstrated servant-hearted attitude consistent with the organization’s mission.
Physical ability to perform some strenuous work, including lifting, pushing, or pulling up to 100 pounds occasionally with assistance and/or up to 50 pounds frequently.
Ability to assist residents using wheelchairs or walkers.
Ability to bend, stoop, reach, walk frequently inside and outside the community, and use a keyboard.

Responsibilities

Assess prospective and current residents to ensure placement is appropriate for their level of care.
Develop care plans and meet with residents and/or family members to discuss plans of care.
Support the HSD in recruiting, screening, and selecting compassionate care staff.
Ensure staffing is adequate to provide a high standard of care, schedule staff, and cover shifts as needed.
Lead care staff by setting performance expectations, following up, participating in performance appraisals, and reviewing staff strengths and development needs.
Train staff on teamwork, technical and medical issues, and changes in residents’ levels of care.
Maintain current knowledge of and implement policies and procedures in compliance with state and federal regulations.
Oversee medication preparation and administration in accordance with infection-control and safety policies.
Ensure resident-chart documentation is timely, legible, neat, and accurate; receive physician orders and maintain the MAR according to policy.
Process physician orders, admissions, and discharges according to community policies.
Make daily rounds to check resident safety and needs; monitor vital signs and ensure documentation follows physician orders.
Assess residents’ medical condition after unusual occurrences and document appropriately.
Check the medication cart daily and destroy and log expired, discontinued, or unused medications according to policy.
Monitor and assist with residents’ personal care, including bathing, dressing, oral hygiene, toileting, grooming, and ambulating or transferring.
Maintain open communication with the HSD and report concerns, problems, and positive information as they arise.
Build positive, informative relationships with residents and families and answer questions about resident care.
Protect resident confidentiality and rights.
Represent the community in marketing and provide tours to prospective residents.
Participate in emergency drills and actual emergency procedures.
Maintain a professional appearance and demeanor and contribute to a positive, nurturing customer-service environment.
Assist the HSD with planning and managing the budget and ensure supplies, staff, and equipment meet budgeted allocations.
Work with the HSD when meeting state regulatory agencies and assist with plans of correction for clinical deficiencies as needed.
Assist the HSD with on-call responsibilities.
Answer telephone calls promptly and professionally, addressing callers’ needs or referring them to the appropriate person.
Assist other resident-care staff as needed.
Coordinate with culinary services to ensure adequate daily meal-service coverage, including taking meal orders, providing requested drink refills, and helping clean, reset, and prepare the dining room between meals.
Perform other duties and projects as assigned.
Actively participate in safety and risk-management activities and report work-environment concerns to the appropriate supervisor.