Health Services Coordinator

Lutheran Family Services Rocky Mountains•Colorado Springs, CO

1d•$21 - $22

About The Position

The Health Services Coordinator focuses on client education regarding health care in the United States, assists clients in accessing health care, and completes medical referrals. This role ensures that refugees receive initial health screening, assists clients in obtaining medical coverage through available programs, and helps with scheduling medical and dental appointments. The coordinator also arranges transportation for clients to appointments when appropriate and obtains the services of an interpreter when necessary to ensure culturally appropriate service delivery. They work closely with case managers to educate clients on the importance of healthcare in the U.S., provide individual support for clients with serious health conditions including referrals to specialists, and track data on health-related appointments. Compliance with agency and HIPAA standards for health information is required. The role involves serving as an advocate and resource for clients, ensuring equal treatment, and coordinating services with other staff for comprehensive refugee support. Participation in staff meetings, screening work groups, and community outreach is also expected.

Requirements

Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
Ability to perform general mathematical functions and to explain to clients for whom English is not the primary language.
Written communication skills, ability to write reports and to make presentations.
Detail oriented, extensive documentation skills, organized and able to work in a multi-task environment.
Skilled at crisis management, problem solving and mediation.
Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
Computer skills in Word, Excel, and the use of email and other applications.
Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.
Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

Nice To Haves

Functional fluency in one or more foreign languages preferred.
Applicants with experience or training in the health care sciences are preferred.

Responsibilities

Ensures that refugees receive initial health screening.
Assists clients in obtaining medical coverage through available programs and assists with scheduling medical and dental appointments.
Arranges for transportation for clients to appointments when appropriate.
Obtains the services of an interpreter whenever necessary to ensure culturally appropriate delivery of services.
Works closely with case managers to educate clients about the need and importance of health care in the United States.
Works individually with clients identified as needing additional support with serious health conditions, including referrals to specialists and health education.
Reports and tracks data concerning the frequency and type of health-related appointments for clients.
Complies with Lutheran Family Services' and HIPAA standards for health related information and documentation.
Provides data required for various reports, submits all required reports in a timely fashion.
Monitors client health appointment attendance through telephone or personal contacts throughout the period of service.
Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
Coordinates services with other key staff to ensure comprehensive services for refugees.
Attends and participates in staff meetings and the screening work group.
Participate in community outreach activities that advance the work and message of the Refugee and Asylee programs.
Performs other duties as assigned.