Memory Care Health Services Coordinator LPN

Bethesda Senior Living Communities•Phoenix, AZ

19d•Onsite

About The Position

The Health Services Coordinator (HSC) provides quality resident care by ensuring residents’ safety and physical, emotional, spiritual, and medical needs are met. The HSC selects, leads, and trains staff authorized to provide care and administer medications in the state where they are employed, and works directly with the Health Services Director (HSD) to ensure compliance with state and federal regulations and care standards. The HSC provides customer service to residents, families, staff, visitors, and vendors, and is expected to exemplify the organization’s Mission Statement and Core Values. The position provides general oversight of direct care staff and may supervise the Health Services department at the HSD’s request or during the HSD’s absence. It also assists the HSD with on-call responsibilities, budget planning and management, staffing, regulatory matters, and clinical plans of correction. This is a full-time role at Bethesda Gardens Phoenix in Phoenix, Arizona, serving the Memory Care community.

Requirements

Current RN, LPN, or LVN license, according to state guidelines.
Proven, positive leadership experience in a senior-living care environment.
Excellent communication and interpersonal skills.
Ability to work in a stressful, sometimes demanding environment.
Knowledge of state and federal regulations for assisted-living and independent-living facilities.
Ability to teach and train resident-care staff.
Ability to schedule staff and cover shifts as needed.
Ability to lead others and foster an environment receptive to change and improvements in resident-care quality.
Excellent time-management and prioritization skills.
Ability to involve care staff in problem-solving and facilitate proactive approaches to challenging resident behavior.
Current driver’s license and compliance with the organization’s Auto Policy.
Demonstrated servant-hearted attitude consistent with the organization’s Mission Statement.
Ability to perform some strenuous physical work, including bending, stooping, reaching, frequent ambulation inside and outside the community, and keyboarding.
Ability to lift, push, or pull up to 100 pounds occasionally with assistance and/or up to 50 pounds frequently.

Responsibilities

Assess potential and current residents to ensure appropriate placement for their level of care.
Develop care plans and meet with residents and/or family members to discuss plans of care.
Support the HSD in recruiting, screening, and selecting care staff.
Ensure adequate staffing to provide a high standard of care.
Lead care staff by setting performance expectations and following up to ensure they are met.
Participate in staff performance appraisals and review staff strengths, goals, and areas for improvement.
Train staff on teamwork, technical and medical issues, and changes in residents’ levels of care.
Maintain current knowledge of and implement policies and procedures in compliance with state and federal regulations.
Oversee preparation and administration of medications in accordance with infection-control and safety policies.
Ensure resident-chart documentation is timely, legible, neat, and accurate.
Receive physicians’ orders and maintain the medication administration record (MAR) according to community policies.
Process physicians’ orders, admissions, and discharges according to community policies.
Make daily rounds to check resident safety and ensure needs are met.
Monitor vital signs and ensure documentation is completed according to physicians’ orders.
Assess residents’ medical conditions after unusual occurrences and document appropriately.
Check the medication cart daily and destroy and log expired, discontinued, or unused medications according to policies.
Monitor and assist with residents’ personal care, including bathing, dressing, oral hygiene, toileting, grooming, and ambulating or transferring as needed.
Communicate openly with the HSD about problems, concerns, and positive information, and support a positive team environment.
Build and maintain positive relationships with residents and families and answer questions about resident care.
Protect resident confidentiality and rights.
Represent the community in marketing and provide tours to prospective residents.
Participate in and assist with emergency drills and actual emergency situations.
Maintain a professional appearance and demeanor and a positive customer-service environment; demonstrate honesty and integrity.
Assist the HSD with planning and managing the budget and ensure supplies, staff, and equipment meet budget allocations.
Work with the HSD during meetings with state regulatory agencies and assist with plans of correction for clinical deficiencies as needed.
Assist the HSD with on-call responsibilities.
Answer telephone calls promptly and professionally, meeting callers’ needs or referring them to the appropriate person.
Assist other resident-care staff as needed.
Ensure adequate daily meal-service coverage by communicating with Culinary Services or dining staff; take meal orders, provide requested drink refills, and help clean, reset, and prepare the dining room between meals.
Perform other duties and projects as assigned.
Actively participate in safety and risk-management activities and report work-environment concerns to the appropriate supervisor.